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Air traffic Control Delays - Your rights!

What you need to know!

Thousands of air passengers have been suffering long delays and cancellations after a "technical issue" hit UK air traffic control systems. This caused incredible restrictions for UK airspace.

Airlines and airports warned there were still "significant delays" despite the issue being fixed within hours.


Below, we outline your rights as a passenger.

Your rights as a passenger:

If my flight is cancelled, can I get a refund or another flight?

If your flight is covered under UK law, your airline must let you choose between either getting a refund or an alternative flight, regardless of how far in advance the cancellation was made.

If you still want to travel, your airline must find you an alternative flight. If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport available, then you have a right to be booked onto that alternative transport instead.

But please be aware, these issues were not at the fault of ANY airline and all air carriers are affected.

Am I able to get any food or accommodation?

If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance until you are able to fly to your destination.

This includes basic essentials like food vouchers, accommodation (for 24hr delays)

What if I booked a package holiday?

If you booked a package holiday with a company that is an Abta member and your flight is cancelled, you are entitled to a suitable alternative flight or a full refund.

Please constantly check with you airline and your itinerary for any changes/delays and always treat staff with respect as they work hard to rectify any issues! - Owen


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